Warranty

At Safely Home we are committed to providing the highest level of service. Customers are at the heart of our business and we welcome all comments to help us fully meet your needs.

In the unlikely event of dissatisfaction with any Safely Home product or service, please contact us directly by either phone, email or post so that we can ensure the situation is resolved satisfactorily.

Your satisfaction is of the highest importance to us at Safely Home. We encourage your feedback so we can understand and meet your needs. Please complete the online feedback form with any compliments comments or complaints click here

We offer a 14 day returns guarantee. If for what ever reason you are not satisfied with your purchase you can return it to us in it's original condition and packaging within 14 days of the date you received the item and we will issue a refund of the purchase price.

Should you need to return an item purchased from us please email us on returns@safelyhome.com.au or phone us on
07 5502 0640 . We will provide a returns authorization number which must be included with your returning item to enable us to track, log and credit you where appropriate.

Safely Home warrants to the original purchaser that this product shall be free from significant defects in material and workmanship. All Safely Home products are covered by a warranty ranging from 3 months to 1 year, depending on the product (please view the individual product for details).

This warranty does not apply to products that have been subject to abuse, misuse, negligence, tampering or has been modified in any way. Without prejudice to your rights, Safely Home may replace a defective product or issue a credit note against future purchases. No other warranties, expressed or implied are made.

Privacy & Security Policy

When you order from Safely Home, we ask for specific information so that we can fulfill your order, send you messages regarding your order and further enhance your shopping experience. The information collected will be kept confidential and used to support your transaction with Safely Home.

To ensure the safety and security of a child, adult or pet, close and constant supervision must be exercised at all times. The Safely Home alarm and tracking devices are not to be used in lieu of close and constant supervision. Our products are intended to be used as an aid in locating a lost child, adult or pet in the event they become separated from a caregiver. The product enhances but does not guarantee the ability to find a lost child, adult or pet and the manufacturer and Safely Home cannot be held responsible for the loss or injury.